Making a complaint

Not happy with something we’ve done? We want to know, and we want to fix it.

How to contact us

Email info@nationalrenewable.com.au, call 08 6102 3441, or write to us at 2/10 Southport St, West Leederville WA 6007.

Tell us your name, address, what happened, and what you’d like us to do. Photos, invoices or quotes help.

What happens next

We’ll acknowledge your complaint promptly.

We aim to respond within 15 business days.

We’ll give you a final response within 25 business days. If we need more time, we’ll tell you why and when to expect it.

If you’re still not satisfied

You can contact:

Consumer Protection WA: consumerprotection.wa.gov.au

Building and Energy WA: wa.gov.au/organisation/building-and-energy

Energy and Water Ombudsman WA: energyandwater.ombudsman.wa.gov.au

Your rights

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Our warranties are in addition to those rights.